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Latest Call center conference News
HARTFORD, Conn.----The Hartford Financial Services Group, Inc. , one of the nation's leading diversified financial services companies, announced today that its AARP call centers have won the International Customer Management Institute Membership's Global Call Center of the Year Award in the large company category competition.
TransCore is the 2007 winner of the International Customer Management Institute's (ICMI) prestigious Global Call Center of the Year Award in the small-to-medium size category. The award is presented annually at ICMI's flagship call center conference, the Annual Call Center Exhibition (ACCE), to the very best call centers in the world as a visible way to celebrate excellence in ICMI's global ...
PORTLAND, Ore.----TransCore is the 2007 winner of the International Customer Management Institute's prestigious Global Call Center of the Year Award in the small-to-medium size category.
Follow-up contact with customers, resulting in the creation and implementation of a plan to address concerns they may have, doesn't cost -- it pays.
With more than $27 billion in incentive rewards granted to employees each year, leading Fortune 1000 companies report that the most successful incentive programs continue to utilize cash rewards as the most effective employee motivator for contact center representatives, according to a primary research study conducted by Best Practices, LLC's Global Benchmarking Council .
Currently, Edwards is working on call centers. The association will be presenting eight sessions at an upcoming call center conference in October. "We're working on getting bricks and mortar call center people to change to using the home-based agent model."
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| Posted on: Nov 21, 08 03:17 am by: Jim Cornejo |
 | I thought that you should all take a look at this...
At this week's DEMO@15. conference, Convoq Inc. announced the release of ASAP Express, a free Web conferencing tool for two-person meetings.
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| | Posted on: Nov 20, 08 02:19 pm by: Katie McMullin |
 | Heh, look at what I found...
This will allow educators to integrate the Tandberg Educator MXP product, a modular solution that includes a console, monitor, video camera, whiteboards and related network collaboration technologies, to create advanced interactive remote classrooms.
"Our new IP Videoconferencing solution will extend the reach of teachers to students outside the classroom, bring the world to students via virtual field trips, and eliminate the time and hassles associated with physically traveling from one meeting to another," Cisco education solutions manager Phylis Hawkins said in a statement. "With schools moving to IP-based networks, they are realizing not only the application benefits, but the cost benefits as well.
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| | Posted on: Nov 19, 08 02:49 pm by: Ben Cornejo |
 | I thought that you should all take a look at this...
Startup companies this week launched products ranging from free Web conferencing initiated from a Web link and a wiki that reads Office documents to a social-networking service that taps into mobile technologies to pair people with common interests.
Convoq Inc. introduced a free version of its Web conferencing system called ASAP Express with a feature for generating a graphical link that can be embedded in e-mails, a Weblog or Microsoft Office documents.
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| | Posted on: Nov 18, 08 10:26 pm by: Julie Livingstone |
 | What do you all think of this?...
Closer View
Integrated VoIP conferencing combines voice, video, Web and instant-messaging functionality into a single, seamless meeting experience. According to Richard Zimmermann, Forsythe Technology's director of network solutions, the technology differs from earlier forms of conferencing in several ways.
With new on-premise conferencing systems, such as Cisco's MeetingPlace or Nortel's Multimedia Communications Server, customers exercise greater control over their conferencing environments.
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This product has received 29 reviews.
This product has received 25 reviews.